These tests are meant to narrow down the source of error. For more information on this, please review this Microsoft Technet document: Test Network Connection with Ping Please be absolutely certain that the password is correct.Ĥ. You stated you get a message stating the password is incorrect. Try connecting the computer to a different wireless network.ģ. Try connecting this computer to a network using an Ethernet cable.Ģ. First, please try the following tests and provide the results:ġ. I apologize for the long wait, but I will do my best to assist you. I understand your new computer is unable to connect to a wireless network.
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